Substations and Controls section employees monitor and perform maintenance on substations and load management generators, perform energy audits for customers, receive and respond to inquiries, investigate customer complaints and power quality problems. The Electric Operations section serves approximately 12,400 residential, commercial and industrial customers connected to approximately 4,500 transformers, served by 450 miles of primary distribution lines supported by approximately 12,000 poles.
Electricity in Kinston is provided by ElectriCities, a not-for-profit membership organization of municipally owned electric utilities in NC, SC, and VA.